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IT management Rota and Notifications

By Larbakium ·
Tags: Off Topic

I am looking for IT staff rota management tool and and IT notification system.

our team that support applications has now enrolled on a 24/7 system. Because the team is small there is only 1 person per day and we rotate between 5 elements.

This management is being done with excel file, where I attempt to keep fair the amount of hours for each person. But the problem comes when someone is sick or out on holidays or need to change shift. I have to manually recalculate it all.

I am looking to find a application that calculates and manages the staff rota. And If possible the same application would manage notifications.

With notification what we try to achieve is that the customer rings 1 number and the system would redirect the call to the correct person working 24/7 on that moment.
I know Xmatters can be configured to provide this service... but I am looking into something more.. any other options?

Thank you

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Repost as 'Q&A'

by HAL 9000 Moderator In reply to IT management Rota and No ...

Try reposting this in the 'Q&A' forum. The 'Discussion' forum is for matters of general discussion, not specific problems in search of a solution. The 'Water Cooler' is for non-technical discussions. You can submit a question to 'Q&A' here:;content

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