ITIL Process

By adyldrm ·


I am looking samples of the ITIL process for the solutions.
and have decisions the some process for the 5 (strategy, design, transition, operation and improvement) processing.
And have 13 sub process and want to collect the these process. but how?
First of all, I need some samples, excel document for the sub process,
how can create them,
to summarize this case; our solutions will running ISP company;
we have stratgey outsource working with the business.

I think the case is not diffucult. But I need real sample of the ITIL process for the solutions. ( May be can be samples is excel files, document)

Business Relationship Management
Budgeting and accounting for IT services

Service e Level Management
Supplier Management
Service Continuity And Availability Management
Capacity Management
Information Security Management

Change Management
Release Management)
Configuration Management

Incident Management
Problem Management

Continual Service Improvement
Service Reporting


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