Storage

Ask something
Question Locked

Keyboard/Mouse dont work while trying to do xp repair installation

0 helpful
3 replies

by snwbrdr852

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
Ive got a gateway computer with windows xp home which had a boot error about missing/corrupted hal.dll. i tried using the gateway restore cd, but only had the option to do a completely fresh installation, or to go to a command prompt which didnt allow me to do anything. so i tried a different restore disk i had designated for hp/compaq. that one allowed me to get to the recovery center where i tried replacing hal.dll, boot.ini, etc without any luck. so i then tried the repair installation which started off great. it finished deleting old files and copying new files and restarted to continue the installation. then the problem... during the installation, a box pops up asking about an unverified driver. the driver has nothing to do with the problem, but i have to select yes or no which i cant do because the keyboard and mouse wont work. i tried ps/2 and usb, keyboard and mouse with no luck. they work just fine in the bios setup, but not in the installation. any ideas??

3 replies

by thumbsup2

First of all, using the restoration CD from another machine, especially a different manufacturer, is a copyright violation at the very minimum as well as probably doesn't have the proper installation routine for the gateway. It is bound to fail.

Now that you've gotten most of the way through the install, deleting and copying files, you're left with no choice but to run the original recovery CD that came with the gateway. Had you refrained from using the HP CD, we could have walked you through using the gateway CD at the command prompt. It's too late for that now. You have an illegal copy of XP on the computer and need to wipe it off.

by snwbrdr852

alright, mistake. how about rebuilding the system files on another computer. ive got the hard drive connected externally. is it possible using the correct restore disk?

This discussion is closed to new replies.