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Knowledge Base Engineering

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by shepperd b luce

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I am a "Knowledge Base Engineer". My primary responsibility is the delevelopment and maintenance of a knowledge base used by our corporate call center.

I am interested in learn about resources to help create and maintain a state of the art knowledge base.

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by soboyle

Did you ever find alternative resources on creating and maintaining knowledge bases?

What are you using? A home grown application or one off the shelf?

Do you have any recomendations for a small call center 6-9 analysts? The medium would have to support growth of course...

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