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Knowledgebase vs CBT

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by j sheesley

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I wanted to break this into a seperate thread.

There was a little bit of discussion of CBTs vs. a searchable knowledgebase as an added Feature to TPG.

I know several companies that do online CBTs, and Im sure it would be possible to partner with one of them.

Does anyone know of any online general tech support companies?

And which would be more useful, an online CBT or an online tech support option? And if we partnered and it looked too expensive, would you prefer either of these options to Tech Books?

3 replies

by ndalehurt

I have tried online CBTs and have not been that happy with them. Maybe just a personal preference. In regards to the online tech support, rather than create our own, I would rather we provide a repository of links to already existing tech support sites. That is often the biggest problem, finding the site that has good answers.
The Tech Books have been invaluable to me. I would rather we provide up to date books and manuals.

by andeanderson

The online books are far more valuable than CBT's or online Tech Support.

The CBT's are often cumbersome and outdated.

The online Tech Support generally goes downhill until it is just someone following a troubleshooting chart that has never actually worked in the field.

by mclbcpj

add the possibility to buy a pdf version of the entire book, or a pdf version or one or more chapter.

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