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What do you do when you get a service call and you can not understand a word the IT Manager is saying? Obviously other people have the same problem sice the model number and the equipment designation is wrong too. I speak English French Spanish and Hungarian and can not communicate with this company.
Any ideas?
by oz_media
Explain that you do not understand what he's saying, is it another panguage or an accent?
Pass his call to someone else who may have a better time understanding him, or ask if there is someone on HIS end that would be able to explain the issue to you because you do not have much experience understanding his accent.
Preferably, just have someone else field his call and take the blame upon your company, no this speech. I used to just say that my telephone had a really bad line, that gets them to speak up and speak slower, or request an email with the details.
"Sir, you have a good point, and one that I want to get a definitive answer to. Would you be able to send me an email with the details so that our team can investigate the best solution for you once and for all and get right back to you?"
Now he feels important and clever, he's stumped you, but you get it on paper and resolve his issue. Now you are a great team that works hard to find the right solution.
by infoaaa19
Maybe I hould have asked him if he can speak with capital letters, or H1 ?
I DID not say H1B I was referring to HTML...
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