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link in message not bringing up page

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8 replies

by cricket_moon 2 views

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We have one computer here running Windows 2000 Pro with Internet Explorer 6 and Outlook 2000. If he clicks a link in an html email sent to him, it does not bring up his browser.
I had him send it to me and it worked. What's wrong with his settings?

8 replies

by maxwell edison

Most likely, his browser is not "html" enabled.

Go into PREFERENCES and adjust his default boxes to active the html links.

Maxwell

by nikki96

In Internet Explorer...
Tools->Internet Options->Programs
Is Outlook chosen as the default mail client? If not, choose it.

Nikki

by cricket_moon

This is a problem accessing webpages from a link in an html email, not sending email from an html page.

by cricket_moon

We are still having this problem. It seems to be only emails sent to him that display successfully as a webpage, ie. Microsoft Newsletters. I can access the webpages for the links from the same email just fine. We have the same OS, configuration in outlook and IE, and testing with the same email. Help here would be great.

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