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Log in permission error

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by petadove

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I have just created a new user and set him up on the exchange server. The problem is, when I try to set him up at his workstation, I receive an error message - you do not have permission to access this server.

I have had another person at the office check the setting etc and everthing is correct but the user cannot gain access to email. I have logged in using my account and was able to gain access but when I use the user account there is still no access. The computer is running Windows XP.
Does anyone have a suggestion?

5 replies

by sgt_shultz

does there exist on the XP client a user account (Control Panel/Users) with the same username and password as is used to authenticate into the domain/exchange server?

by lordinfidel

Make sure that they are logging into the domain and not their local machine.

If that still does not work, you can manually force a credential prompt when opening outlook when it tried to connect to exchange..

right click outlook, choose exchange/properties/advanced/logon network security = none

This will prompt for a username/password and domain. You need all 3.

If that does not work, make sure that their username is in the domain accounts and that their mailbox is either owned by them, or that they are a user of the mailbox.

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