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Looking for a solution to generate customer-specific documentation

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by dderemer

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I work for a very small IT Consulting company and lately we have had the need to present customers with help documents for setting up VPN connections and such. I am looking for a good low cost or free solution to present our customers with dynamically generated documentation. The content which is dynamically generated should be information specific to the customer such as domain names or account names. I am also looking for the solution to be leveraged via the web without the need for Java or any other add-ins. If anyone knows of a solution. Please contact me. Thanks!

Regards,

Dan DeRemer
Network Consultant
AtNetPlus, Inc.
2321 2nd Street, Ste. 105
Cuyahoga Falls, OH 44221
Phone: (330) 945-5685
Cell: (330) 697-3193
Fax: (330) 945-5684
http://www.atnetplus.com

3 replies

by tig2

And you likely have all that you need right now if you have a copy of Word handy.

While domain names and account names are customer specific, the ways they are configured is likely to be limited. In a small shop, you likely do the same things over and over. So create a master document with merge fields and create customer merge data. Put the two together. Done.

If you want to be more granular, create an Access database and run reports. Same result, different way to structure.

I believe that you can find free or low fee Access database templates out there- try a Google search. You'll be looking for one that is aimed at asset management.

Good luck!

by dderemer

Thanks, TiggerTwo. That solution has already been considered but I am looking for a web-based solution. Ultimately, what we are looking for is a solution that can be accessed by both the customer and our technicians out in the field. Using a word document and possibly an FTP server is one way to manage the solution but then you have to train the customer on how to use FTP and quite possibly the technician (hopefully that isn't the case).

I was mainly looking for a canned solution that would do what I'm looking for. I appreciate you taking the time to answer my question and the way it looks now, we may end up utilizing that solution.

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