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Looking for Hardware Failure Tracking Software

By david.brown ·
I need a software package that I can implement in our systems repair group. I need something that has a simple interface for the floor guys (and gals). I need it to be able to pull up all previous repairs done on a unit (by SN), and also has the issues coded (drop-down, check boxes, etc) for easy reporting on my end. I would also like something that is customizable to the point where, when a part number for a specific system is entered, a list of current documentation / procedures is displayed (hyper linked) so the tech can quickly access the latest released version for the product he is working on. I don't need it to do billing or invoicing or issue assignments or anything like that.

Any ideas?

Dave

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