General discussion


Looking for Help Desk software

By efs ·
I am looking for a help desk application with the following features:

Web Interface for clients with NT domain authentication
Accept/auto create a case via email
ability to attach a file to a case using web interface

Anyone use or know of a package that will do the above along with the standard help desk tracking functionality.


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You can try...

by seemless In reply to Looking for Help Desk sof ...

You can try to use help desk service at all, but
they don't have "ability to attach a file to a case using web interface"

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Try the Total Service Desk

by jonp In reply to You can try...

We currently use the Magic Total Service Desk. I think it will have everything you are looking for.
tickets are generated when an e mail is sent to the help desk. There is an escalation policy you can use. Your able to track inventory as well as many other features. My favorite part is the knowledge base and the self service feature for clients. They are able to log into the self service side of the desk, check on thier own tickets, and update with any new information. The client is alsoable to search the knowldege base for answers. If none is found, they are able to open a trouble ticket from this point also. check it out.

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Try This

by Darthkim In reply to Looking for Help Desk sof ...

Try the Track-it. It does everything you ask for except authentication by Windows.

On the other hand, I believe the Advanced Help Desk option from CA with unicenter would allow you to do the same thing, but at a considerably higher cost. You would have to purchase some portions of etrust, unicenter nsm, and the advanced help desk option to achive your goal. good luck

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Look at TrackIt!

by Robert W. Smith In reply to Looking for Help Desk sof ...

Blue Ocean software makes an app called TrackIt! that may do some or all that you require. You can check them out at:

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by bc.miller3 In reply to Looking for Help Desk sof ...

My company uses Remedy. I don't know very much about its back end, but it has all the features that you have listed, and many more. I believe that we are using version 4.5

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by sithspawn In reply to Looking for Help Desk sof ...
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by gbrown In reply to Vantive...

Go to
They sell Help Desk and CRM software along with
in-house and web seminar training on their products.

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