Question

  • Creator
    Topic
  • #3937879

    Lost data in iPassSafe mobile app

    by pad7 ·

    I have used a mobile App called iPassSafe to store UID’s and passcodes for several years. It’s loaded on an iPhone and is the free version of the App. It has the Face ID feature which I use. Last week I opened the App and a pop-up box appeared requesting me to enter a new passcode in case the Face ID feature was inoperable. I created a new passcode and the App opened. However, all my previous stored entries were gone (over 200 items). I did not have the cloud back up setting set to “on” or any other means of backup. In fact, if I try to access the App now it asks me to enter a new passcode again. Any ideas or thoughts on how to get back all my information? Or why this happened? I sent an email to the developer but no response. TIA

You are posting a reply to: Lost data in iPassSafe mobile app

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our Community FAQs for details. All submitted content is subject to our Terms of Use.

All Answers

  • Author
    Replies
    • #3939722

      I think….

      by birdmantd ·

      In reply to Lost data in iPassSafe mobile app

      ….only the developer can help you solve/diagnose the issue. The day is young, give it some time for them to respond to you.

    • #3939719

      Re: iPassSafe

      by kees_b ·

      In reply to Lost data in iPassSafe mobile app

      A sad example of what can happen if you don’t have a backup of data you don’t want to lose. Some people, alas, learn it too late.

      What is your contingency plan for your other precious data if you happen to lose the iPhone or drop it in the loo? Such things DO happen.

    • #3940347

      Lost data

      by jaksine ·

      In reply to Lost data in iPassSafe mobile app

      I paid for my iPassSafe App but the exact same thing happend for me today.. Did you have any luck getting back your codes?

      • #3940346

        Lost data

        by pad7 ·

        In reply to Lost data

        No luck. I have two messages into the developer to get some answers but no reply yet. I will keep trying as the squeaky wheel gets the oil, I hope.

    • #3940313

      Lost data in iPassSafe iPad app

      by michael1639714935 ·

      In reply to Lost data in iPassSafe mobile app

      I had just the same. problems on my iPad. Restoring data didn’t work, either. Support of iPasssafe didn’t answer. Did you get any solutions yet? Is it a problem of iPadOS?
      Mic

      • #3940306

        Smells to a bug in the app

        by juamiso ·

        In reply to Lost data in iPassSafe iPad app

        Almost two weeks ago it happened the same to me. I used the paid version, for years. Suddenly when I opened it, asked me for a password (instead of the Face ID) and automagically opened a new database. I lost also really a lot of information, around 100 entries (and I am moving now between countries) really a pain in the a$$. I am 99% it was not my (user) fault. It did not even allow to restore from my iCloud file which somehow asked to overwrite

      • #3940305

        **** happened

        by juamiso ·

        In reply to Lost data in iPassSafe iPad app

        Forgot to say, it happened to me on iPhone 12 mini 15.1.1

    • #3939051

      iPassSafe lost data

      by cebukaj ·

      In reply to Lost data in iPassSafe mobile app

      I had the same issue which sucessfully fixed. I signed with my Apple ID on different Iphone with IOS before the last update, restored all applications incl iPassSafe, then made a back up in iPassSafe which I sent to my original Iphone and uploaded the lost data into iPassSafe. It works again.

      • #3939036

        Restoring worked

        by michael1639714935 ·

        In reply to iPassSafe lost data

        Thanx for your answer. Finally restoring worked. Still no answer from support.

        Mic

      • #3939035

        Lost data

        by pad7 ·

        In reply to iPassSafe lost data

        You refer to “the last update”; is that the last update to the IOS operating system or the last iPassSafe update?

        • #3939030

          iPassSafe

          by cebukaj ·

          In reply to Lost data

          last update to IOS

    • #3939025

      The same issue

      by mars305 ·

      In reply to Lost data in iPassSafe mobile app

      Hello, I got the paid app in my iPhone with over 150 entries, and suddenly one day they disaappeared completely. I never wanted to use the cloud for backup, but I have no clue what happened.

    • #3938928

      Data lost in iPassSafe

      by larryachtem ·

      In reply to Lost data in iPassSafe mobile app

      Data lost after iPassSafe upgrade. How can I retrieve this data?

      • #3938851

        iPassSafe data gone!!!

        by dbazinet1 ·

        In reply to Data lost in iPassSafe

        Same thing JUST happened to me. I don’t see any real resolutions in this thread? are people referring to an IoS upgrade or an iPassSafe upgrade?

        • #3938850

          Kees noted the solutions.

          by rproffitt ·

          In reply to iPassSafe data gone!!!

          But folk continue to use apps and computers without backup of their data/information.

          As to your question, it appears ipasssafe data appears to be at risk when there is an iOS upgrade performed.

        • #3940232

          iPassSafe rexuvered

          by dbazinet1 ·

          In reply to Kees noted the solutions.

          i did a restore on my phone and it worked and recovered my iPassSafe data, Set up backups for the app. 🙂

    • #3940222

      Same thing happened to me. Help pls!

      by maybardu ·

      In reply to Lost data in iPassSafe mobile app

      No one is answering at ipass support! This is crazy.

      • #3940202

        IPASSAFE lost data solution

        by petrovai ·

        In reply to Same thing happened to me. Help pls!

        Ok guys i had the same problem today and there we are step by step how i fix it.(only if you had back up on i cloud or somewhere else)
        1. Log in to you iPassSafe in any another devise with old IOS, go to your i cloud management on iPassSafe app and Download your file from iCloud File Properties . Then Activated as well. (if saved in i Cloud)
        2. Press Sync button and on a top right corner press arrow and now save your file to DROPBOX .
        3. go to your device that you have a problem with and delete iPassSafe and reinstall again, set up password and log out
        4. Then go do your dropbox app, find your saved iPassSafe file and click to open. Choose your iPassSafe app to open this file.
        iPassSafe will ask you to activate this file, you must activate with password you used when you open iPassSafe in your old device. All immediately appear on your new app
        Good luck

    • #3940161

      MOST FRUSTRATED – TWO TIMES I HAVE Lost data in iPassSafe mobile app

      by gavinst ·

      In reply to Lost data in iPassSafe mobile app

      About two months ago the same thing happened to me. I used the paid version, for years also. When I opened the app, I was asked to insert a new password (instead of the usual Face ID) and it automatically opened a new empty database. I lost a ton of information. Thinking that I did something wrong, I purchased another paid version and painstakingly entered bits and pieces of info that I could remember. The same thing happened again to me today. All my resaved info in my new paid version is gone again. I had written to the developer on two occasions when this first happened and there are zero responses from the developer. I cannot believe the developers indolence and silence. I smell a rat i.r.o. my two unfortunate occurrences. I will be speaking to my Lawyers about this developer but can someone kindly offer assistance on how I could possibly recover my information. Please be careful people this may also happen to you a second time also.

Viewing 8 reply threads