Mobile Apps

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Question

Lost data in iPassSafe mobile app

By PAD7 ·
I have used a mobile App called iPassSafe to store UID's and passcodes for several years. It's loaded on an iPhone and is the free version of the App. It has the Face ID feature which I use. Last week I opened the App and a pop-up box appeared requesting me to enter a new passcode in case the Face ID feature was inoperable. I created a new passcode and the App opened. However, all my previous stored entries were gone (over 200 items). I did not have the cloud back up setting set to "on" or any other means of backup. In fact, if I try to access the App now it asks me to enter a new passcode again. Any ideas or thoughts on how to get back all my information? Or why this happened? I sent an email to the developer but no response. TIA
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All Answers

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I think....

by birdmantd Moderator In reply to Lost data in iPassSafe mo ...

....only the developer can help you solve/diagnose the issue. The day is young, give it some time for them to respond to you.

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Re: iPassSafe

by Kees_B Moderator In reply to Lost data in iPassSafe mo ...

A sad example of what can happen if you don't have a backup of data you don't want to lose. Some people, alas, learn it too late.

What is your contingency plan for your other precious data if you happen to lose the iPhone or drop it in the loo? Such things DO happen.

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Lost data

by Jaksine In reply to Lost data in iPassSafe mo ...

I paid for my iPassSafe App but the exact same thing happend for me today.. Did you have any luck getting back your codes?

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Lost data

by PAD7 In reply to Lost data

No luck. I have two messages into the developer to get some answers but no reply yet. I will keep trying as the squeaky wheel gets the oil, I hope.

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Lost data in iPassSafe iPad app

by michael1639714935 In reply to Lost data in iPassSafe mo ...

I had just the same. problems on my iPad. Restoring data didn’t work, either. Support of iPasssafe didn't answer. Did you get any solutions yet? Is it a problem of iPadOS?
Mic

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Smells to a bug in the app

by juamiso In reply to Lost data in iPassSafe iP ...

Almost two weeks ago it happened the same to me. I used the paid version, for years. Suddenly when I opened it, asked me for a password (instead of the Face ID) and automagically opened a new database. I lost also really a lot of information, around 100 entries (and I am moving now between countries) really a pain in the a$$. I am 99% it was not my (user) fault. It did not even allow to restore from my iCloud file which somehow asked to overwrite

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**** happened

by juamiso In reply to Lost data in iPassSafe iP ...

Forgot to say, it happened to me on iPhone 12 mini 15.1.1

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iPassSafe lost data

by Cebukaj In reply to Lost data in iPassSafe mo ...

I had the same issue which sucessfully fixed. I signed with my Apple ID on different Iphone with IOS before the last update, restored all applications incl iPassSafe, then made a back up in iPassSafe which I sent to my original Iphone and uploaded the lost data into iPassSafe. It works again.

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Restoring worked

by michael1639714935 In reply to iPassSafe lost data

Thanx for your answer. Finally restoring worked. Still no answer from support.

Mic

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Lost data

by PAD7 In reply to iPassSafe lost data

You refer to "the last update"; is that the last update to the IOS operating system or the last iPassSafe update?

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