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By souljb2002 ·
HI evryone.I have problem with my anti virus software.The error is :Vshield error"virus data files are missing unable to scan download file"
Then I can not log off unless I use ctrl plus delete to go to task manager then I can log off.I have Macafee anti virus and windows Xp.Please help

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by LMon In reply to Macafee

When NAV or Mcafee goes bad I usually uninstall it and start from scratch again. When I do this I usually follow the procedure below:

Go to run type "msconfig" then go to the services tab. Above the ok button you will hide all microsoft services put a check in there. The list will get smaller. Uncheck everything that belongs to Mcafee. Hit the apply button, close button, then restart. When you restart you will get a message that you have changed some settings place a check mark in the box that states dont show this message again. Uninstall Mcafee. Restart the machine. Make sure you have no traces of Mcafee and then reinstall Mcafee update your files and everything you should be ok.

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by pierrejamme In reply to Macafee

It is also possible that a virus has disabled McAfee. Download Stinger at:
It will often run when your virus scanner has become disabled.
You will also need to turn of "System Restore"

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