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Mail Merge and printing problems

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7 replies

by homer simpson instructor at large 1 view

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We have a mail merge that will not use the print settings. It is a two page letter. Page one we would like to come from the tray with a preprinted letterhead and page 2 from the main 8.5 x 11 inch tray. Both pages are the same size, orientation, etc. We have tried this various time by making changes in Page setup, changing the options on the printer, using section breaks......but to no success. It seems like Word is ignoring the page setup options and print driver options when printing from a mail merge.....Any suggestions??

7 replies

by dklippert

Off the wall, try putting page numbering in the footer. You'll see whether word is conidering it as on multiple page doc. Then play with setting the second page footer as not the same as before.
Good luck!

by homer simpson instructor at large

Already has page numbers.....It is numbered correctly, but we can't get different pages to come from different paper trays, no matter where we set the tray options....page setup or on the printer itself...I'm stumped

by leroy.boline

First, I would check that the Windows print driver itself does not use any "Automatic Select" options for tray selection. Point the default tray to plain paper in the Windows driver. Then in Word Page Setup again direct to the appropriate trays. It sounds like Windows is trying to "think to much".

by leroy.boline

Ok, then other items to consider...Is the problem only with this document? Do all other Word documents print correctly? Have you reloaded the print driver (probably several times, but I have to ask). What happens with other mail merges? Do theywork correctly? Any other information that might help diagnose from a distance?

by homer simpson instructor at large

Doing a document works great....pulls the first page from the right tray, 2nd page from the right tray. It happens in all mail merges, different computers in different locations, and it doesn't matter whether we try a different printer.....i find it hard to believe microsoft would have skipped out on having a mail merge use appropriate tray settings in either the page setup or print driver.............

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