Question
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Topic
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Maxell external HDD fails to function.
LockedI have used a Maxell HDD to back up my Windows 10 system many times but today it failed to open, or appear in Windows Explorer. I was able to locate the hardware in Device Manager where the USB Storage Device is shown with an exclamation mark in a yellow triangle and its Properties given as “Compatible USB Storage Device, Location: Port_#0007_#0004.”
The Device status is given as “Windows cannot load the device driver because a previous instance of the device driver is still in the memory (Code38) The driver could not be loaded because a previous version of the driver is still in memory”
The Device File Details are given as C:WINDOWS\system32\drivers\USBSTOR.SYS
I am looking for advice as to how to proceed in order to bring the HDD back into use, hopefully to continue to use it as my System Backup drive.
Thank you for considering this problem.