How do you measure productivity in your IT department? We’ve heard of departments that use lines of code per developer, for example, but some say that’s an irrelevant measure unless you consider how well the final program does its job. Some help desks measure calls per technician or the number of PCs a tech is supposed to support. Some measure network administrators’ productivity by the number of servers they support. Some companies even look for a relationship between the dollars they spend onIT and company revenues.
Are any of these measures valid? Which ones does your IT department use?
