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Member comments needed: Fixing Tech Q&A

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Technical Q&A is one of TechRepublic's most popular features, but it has a few flaws. While the TR staff is planning on addressing most of them, we'd like some feedback on handling one central issue:

Closing Q&A questions--how do we get members to do it?

Members are dying to know if the answers they provide in Tech Q&A are effective, and the only way to be sure is if the original poster closes and rates the original question, preferably with comments. We need a simple, effective way to encourage this behavior.

We're open to suggestions. Let us know what you think.

16 replies

by jmgarvin

Autoclosing questions that have been open for more than 30 days and not letting the question asker post another for a "time-out" period.

by mjd420nova

I had some trouble rating and closing my
question, mainly due to a strange occurance
of a phishing (I think anyway) reply to my e-mail
that said it was closed and them described
a totally different question and answer. I
was able to close but not rate the one answer I got that was posted on TR.

by jmgarvin

I think the TQ&A should FORCE a rating at close. Even if it is rejection, that would be fine. Just close the question and give the points or not...I hate it when it isn't rated.

I also hate it when I am rejected because the poster won't RTFM. If I post a link to the manual and tell them it is in there, why do I get rejected? I think I've even linked directly to the answer in the manual and been rejected.

I also think that community police will help. If members mention that there is an issue with TQ&A thread x, than someone can check it out and perhaps do something about it.

by jaqui

but I hadn't checked the tq&a in my list for a bit, saw that one closed and went to look at it.

seems a perfect example of an issue that needs addressing. :)

tr could easily make it so that at least one answer has to be rated before the question is closed.
or force it to remain open until every answer has been rated, and one accepted.

after all, the answers in that question all said the same thing, so either reject them all or accept them all. it just means that that particular peer will not get many answers from me anymore. they abuse the system.

by jdclyde

also the member should receive a nasty gram from TR notifying them that it is proper to follow through on all questions posted on this site.

People like the nominiation for wanker of the week should have all access revoked!

https://www.techrepublic.com.com/5208-6230-0.html?forumID=8&threadID=177175&messageID=1801393

Look at the game "he" has been playing with points. 2 to 5 K offered and NEVER has this clown awarded ANYTHING. 20 posts and all are making this the scum of TR.

by jmgarvin

I think an abuse button is needed to drop those jerks.

I also got to thinking, couldn't MAC address/IP address parsing/integrating into the user profile go a long way to stopping duplicate accounts?

by jaqui

but they are more a sitewide issue than a TQ&A issue.
hmm, reminds me haven't seen them showing in the discussions lately.. maybe the filtering could be added to tq&a also to weed them out.

by jaqui

that might make the difference between discussions and questions clearer.

change the link from Tech Q&A to Questions.

might be clearer then on where to ask questions. ;)

by bfilmfan

I think we need a list and agreement from the peers that once they spam, we'll never purchase ANYTHING from them!

That would encourage them to purchase advertisements and be honest in their efforts.

by zaferus

I think we have a lot of members who are excellent here but the Q&A area isn't as easy to use as it could be, which may deter leveraging members knowledge to help other members. With a little TLC, this could be a very active and valuable part of TR's site.

1. Today?s questions, this week?s question: I would like to choose the categories I usually participate in and see all new questions for the day or for the week. This will make it MUCH faster for me to see which questions are new that I may be able to help in. Like many IT folk I like to help, but don?t have a lot of time to wander around the various topics looking to see if there are new questions. Make it faster for me to find these questions and I?ll have more time to answer them!

2. My questions open, my questions closed: As I participate in more questions the page where they are summarized becomes difficult to navigate. Really I only care about questions that are still open that I am participating in day to day. It would also be nice to see which answers have been rated and ones that haven't gotten a response yet.

3. Stale questions: I have participated in a lot of questions where the person disappears never to be heard from again leaving us all hanging. Likely they have their answer or figured it out but don't bother to go in and clean it up.

This is a difficult topic because without a lot of moderators and work to keep it fair how do you control abuse?

One idea I have is the "flag" system. Much of this can be automated! Beside a posters name in the general view (before going into the question) you can see one or more flags to the right of their name. You can also see this

White flag - user is new to the forums, and hasn't posted or closed any/many questions.
Green flag - user is active in the forums, and closes their questions and awards points, and responds to answers within a reasonable time (3 days maybe).
Yellow flag - user has some ?neglected? questions where they have not responded to answers between 3 days and a month.
Red flag ? User has a history of ?jilting? questions (closing without awarding points) or has questions that are outstanding over a month without responding to answers.

(here is my "infamous" jilted link on the worst one I experienced: https://www.techrepublic.com.com/5208-11190-0.html?forumID=40&threadID=157386&start=0&tag=search )

This way going through the questions, green flag members can be rewarded by other members for their promptness and courtesy by getting good ?service? on their questions. And yellow and red flag users will know if they don?t clean up their act they may not get a lot of help from other members.

4. Points: You recommend up to 150+ points for a "hard" question, this seems pretty low. You would think that it would be at LEAST 50/50 especially when these points can get split 2 ? 3 ways in a typical question. Wouldn?t if make sense to reward those who are helping you by giving 500 for a basic question, 750 for intermediate and 1,000+ for hard? The current "example" seems to discourages people who take the time to help from being rewarded appropriately, and people will normally flock to the higher point questions.

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