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messages will not open

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7 replies

by surv422003

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have a remote user who cannot open any email messages in outlook web access - running windows 2k pro, office 2k, ie 5.5. User can open messages on another pc so is pc specific. Any ideas?

7 replies

by scott.heath

Is the user running any kind of pop-up killer? I access my mail view home using OWA and have to disable my pop-up killer first or the messages don't open.

by oz_media

Does the user have a software firewall?
I assume you've disabled or written a rule to accept the incoming connection if so, if not, try disabling or creating an accepted connection rule.

by oz_media

Reinstall Outlook, there may have been an install or pugin that has overwritten needed files. This is really common in the Windoze world.

by surv422003

User's problem is occurring in outlook web access (webmail) so nothing to reinstall locally. User has cleared cache and runActiveX scripts is enabled but still no luck in opening messages

by oz_media

Can the user open mail but it has a blank message body?
Microsoft Knowledge Base Article - 314532
http://tinyurl.com/hp1n

I would try reinstalling ie or applying service pack to ie OR try fixing ie via 'repair' in ADD /Remove software.

Have you tried printing the mail from the unopened view? This should return an error message to help narrow down the cause of the problem.

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