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Does anyone have some evaluation metrics that have been useful in deteermining whether a project should be started, and then, evaluating the success of the project at key points?
I do not mean just ROI data, although that is one valuable measure. What about other metrics?
Bennett Quillen
Hmm, well, that all depends on the type of project. Certainly, some common project metrics (as in, "is the PROJECT successful") would include:
-were tasks completed on time?
-were deadlines and milestones met or exceeded?
-any kind of satisfaction surveys among the customers or even the project team members
The question of product metrics ("OK we finished the product, is the PRODUCT a success?") varies greatly based on the type of product. Some common metrics would include:
-help desk calls (if s/w)
-defect to good unit ratio
-customer satisfaction (before and after, if a comparison is possible)
-efficiency metrics (time it took to perform a task before and after the project), common in self-service tool rollouts
And so on.
Thoughts?
by jimwendte
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