Community

Back in the early 90s, before MS Canada outsourced its help desk, the company I was with spent millions of dollars to acquire the rights to put MS Office on every desk in the company.

I ran into an issue I could not resolve, and called the MS Canada help desk to see if I could get some information - this was before you could go browsing the website remember.

I called and got a recording. It said the help desk was unavailable that afternoon because they were taking a course in how to provide better customer service. I mumbled to myself, I know how you can provide better service - answer the phone.

James

In the title, Microsoft Canada of course it's better, what'd you expect?

Actually I do think that service is beter up here though, I have had to deal with many companies on both sides of the border (and overseas) and Canadian support is so easy to deal with, they just love making people happy at the company's expense.

But as far as Microsoft becoming a decent company to conduct busines with, well....I have one kneecap that faces backwards and one forwards and I can walk just fine too.