IT Employment
by timwalsh
The plain truth is that many other hardware and software vendors have been doing the same thing for years.
From a business-case standpoint, product support cost money. The more products you sell, the more support you have to provide. The more often you come out with new versions, the more versions you need to support, which costs even more money.
Microsoft has committed to provide online support for a product for a period 8.5 years. When a service pack is released for that product, it is treated as a new product as far as the Life Cycle "clock" is concerned. It is not reasonable to expect ANY company to support every product it ever created in perpetuity.
Does this policy provide a lot of ammunition for the Microsoft-haters torail on Microsoft? Most certainly.
Will these people also rail against all the other software companies that have similar policies? Not a chance; it wouldn't provide the same amount of publicity.
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