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missing all toolbars and menus in word

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16 replies

by dannie

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I have a user that is missing all toolbars and menus (file, edit view etc) in word. I reinstalled office on her workstation and have logged on to the machin with 3 different profiles with no problem. Her profile still brings word up the same, what can it be that is causing this?

16 replies

by gigelul

If you don't have other choice, logoff this user, logon as administrator and delete the profile (before that save any necessary files). When user will logon again will receive a new/default/clean profile.

by syscokid

Check this out, especially the registry edit, because that one is user-specific:

support.microsoft.com/default.aspx?scid=KB;EN-US;Q242368

by jinglyphil

Try deleting the following registry key:
HKey_Current_User\Software\Microsoft\Office\9.0\Word\Options. When you next open Word, it recreates this key. Had the same problem in Excel and this sorts it.

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