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Ms Office 2000

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by notourious_shortman

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I can not close off ms word and excel unless i press ctrl + alt + del, i reinstall ms office and the same thing happen again. so i would like to know what i could do.

5 replies

by john_wills

Does this happen every time you use Word, or only in certain circumstances? If you start the program, can you immediately close it, or does it jam up even with nothing done? How does the refusal to close manifest itself, by non-reaction of alt-f/x or by non-reaction of the clickable X? Does it matter whether there is a document open? How much can you do before the jamming starts, i.e. is exit the only instruction to fail? Does anything you have worked on get saved(probably not, but one should be sure)?

by ann777

delete the file normal.dot

delete ~*.*
delete *.tmp

and all files in Temporary Internet Files (or Cache if you are using Netscape).

Then try shutting down normally.

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