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by zo

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I have an issue were a few users use MS Office 97 or XP and when they click on File or Format it does not have a drop down menu. They are using office local or through Citrix. How can I fix it?

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by carol

Off hand I'm thinking if they're accessing it over a WAN, don't be alarmed unless that ocurrs everytime they connect. Instruct them to try re-connecting.

If it's happening when they access the program locally, obeserve the issue for yourself. Can you duplicate the problem? How is everything else responding on that system? Do you need to conduct an office repair?

Maybe I'm getting pestimistic, I have a lot of users who work remotely from all sorts of systems. Some of the most memorable have tried to open up huge amounts of information across the WAN link, and when it doesn't respond as quickly as they are accustomed to it opening within the office, they've assumed there is a problem.

If this is truly a problem which exists beyond the WAN link (confirm that with your own eyes), then conduct Office Repair on XP, and reinstallation on Office 97.

Good luck

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