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MS Office Compatibility Pack for Word, Excel and etc...

By arvin_lee ·
Environment:
MS Windows XP Professional with MS Office
2003
Professional/Standard

Yesterday a user contact us and claimed that
he
cannot open an .xlsx file.

I checked and found the patch was installed.
However, when he opens the file, it gives him
the "File Format not recognized" error
message.

I tried using my account to login to his
laptop,
I was able to open the file.

I then tried the following:

1. Reinstall the patch --> Didn't work
2. Detect and repair --> Didn't work
3. Reinstall Office and Patch under admin
account. --> Didn't work
4. Regedit and remove some of the keys -->
Didn't work

At the end, I have to put the user under the
Administrator group and reinstall office plus
the patch. This finally resolve the issue.

Today, another user is having the same
problem!!
My question is, is there a better way to
resolve
issue like this?

Please help. Thanks a lot. :)

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