Software

Ask something
Discussion Locked

MS Office Hangs when opening files??

0 helpful
1 reply

by rhlavka

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

Has anyone esles experience a problem when tryinig to open files with any Office applicaiton while having Symantic's AntiVirus and Internet Security running? Every time I attempt to go to the the dropdown menu for opening files, it just hangs for several minutes. Prior to upgrading my antivirus subscription and addinng the Internet Security Firewall features, I didn't have this problem. I'm running XP Pro with XP Office for Small Business.

Please help before I go mad...

1 reply

by support

Hi there

open up NAV (Norton Antivirus) and then open 'options' in there is a 'misc' section and you will find a check box for MS Office ...... untick this and it will speed up the file drop down.

Also check if there is a mapped drive in your system that is not finding the computer it is mapped to (providing you are on a network).

Hope this helps

This discussion is closed to new replies.