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by michael34

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One of my users is using Outlook to retrieve his mail, and has been complaining that every time he does a Send and Receive it downloads ALL of his mail messages again.

I asked him about his account settings, and he told me that he DOES have "Leave a copy of messages on server" checked. That doesn't seem to me like it would be causing the problem, as I use the same setup and it don't redownload mine.

Anyway, I was wondering if any of you have run into a similar situation (or have some better questions for me to ask this guy).

Thoughts?

5 replies

by vinnyd

1. Does he have a slow internet connection? 56k?

2. Is there an antivirus program scanning incoming email?

3. Does he get disconnected from the internet during recv mail?

When you are receiving e-mail, if your internet connection times out(this can be the connection itself or just from the mail server) the signal to remove the messages is never sent to the mail server leaving copies of all those messages on the server for the next time you request mail.

There can also be a attachment on an e-mail message that during any antivirus scan causes the mail server to timeout and disconnect because the computer is just taking too long to receive the message.

Also a corrupted e-mail message or attachment can cause this problem.

When I was still on a dailup, I would get problems like this every once in a while. To fix it, I have to use my ISP's web mail access to go into my mail box and delete the message causing the problem.

by dirkdj

Your e-mail server could not finish the sending/downloading the amount of mail available in the server. If you have a normal telephone line connection and not ADSL (ISDN) high speed, then a 4 Meg attachment will take one hour to download. The serveraborts at a time-out or the client becomes impatient and stops the reception of mail. This causes the complete restart of the same mail the next time he connects. You can ask the server people to delete certain , long messages, and you can limit themax size of the files to be received. I limit the size in those cases to 2 Meg.

A second possibility is a virus, that hangs the whole mailing process. But I suppose that you have Norton (or alike) AV installed. In case a virus is detected and it hangs up the system, you can skip that message with the virus and receive the remaining mail. Lateron you have to deal with that virus'ed message.

Good luck

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