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MS outlook97 tracking option

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by teokw

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a senario :
- user sent email to 10 persons ( example ) and set the tracking options to be notified after the recipient read the email.
- out of 10 persons, only 2 recipients are not replied with the notification but this 2 reciepients replied her email.
- I believed that the recipients may be doing something at their own PC settings.
- The sender and the receipents are working in the same company and are using Outlook 97.
- Anyone know how the receipent manages to reply the email withoutsending out a notification email to the sender?

1 reply

by benjaminkurian

You might want to check to see if the 2 reciepients have delegates setup on their outlook. This might be causing the problem.

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