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MS Word 2000 Freezes and locks up

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5 replies

by darinj

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have a question for you and maybe you might know an answer to it? I have a client who had his MS Word 2000 SP1 freeze and now every time he starts work it locks the whole computer on him! The only way I can use work is with winword /a. This stops all macros, add ins, global templates from being loaded? I have re-installed Word and even tried reloading it in a new directory location and still it locks the computer. Do you have any idea why it might be doing this or have you ever run into anything similar to this? Usually just reinstalling MS Word fixes the problem!

I don't know if this has anything to do with word or not, but I am getting the following error at startup: Inquiry caused invalid page fault in module INQUIRE.EXE at 018:00402ce.

5 replies

by maxwell edison

Greetings,

Those two conditions may indeed be related.

Inquire.exe is a tape diagnostic utility. It's being loaded - or at least an attempt is being made to load it - at startup. This may indeed cause applications to malfunction.

Remove that utility from the system. Remove it from either/or Add/Remove programs in the Control Panel or from the Start Menu Programs. If you don't find it in either one of those places, go to Start = Run - type in SysEdit. Look in those files for reference to the utility.

If you successfully remove that utility program, try Word again and try to recreate the problem. It may have gone away.

If your client needs that utility, try reloading it again from scratch. Itcan be found here:

http://www.seagate.com/support/tape/utils/inquire.html

(REMOVE SPACES if they snuck into the pasted URL)

Good luck,

Maxwell

by dklippert

Have you checked the system for multiple copies of Normal.Dot? Try renaming Normal. Dot, Word will create a new copy when it starts up.
I don't know about INQUIRE, I've seen it mentioned in connection with Seagate. Are the Startup folders free of junk?

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