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MS word attachements not working.

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9 replies

by russell.barker

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we have a group of user's in one location that are unable to to send word doc's from outlook 2000. The end-user are able to insert any file except MS word docs in an e-mail mssg and the system will send it but as soon as you insert a word doc then it will not send. And its only affecting one zone in our building the funny thing is when they go to another part of the building it will work. We are running exchange 5.5 on NT4.0 with all clients using Office 2000.

9 replies

by lord foul

Firstly, make sure that your MS Word installation includes a full complement of conversion filters. If not, you may not be able to process all attachment types.

Secondly, the Attachment Types button on the Attachment tab lets you configure how various attachment types are handled:

Open (using MS Word), the attachment is opened in MS Word. The Word conversion/import filters for the specified attachment type must be installed for some extensions to work successfully, otherwise the file may appear as garbage when Word reads it
Handle manually, The email is displayed so that the attachment can be manually opened. Any attachments that can be handled automatically will be. The email is treated as though it has not been processed, so the email will not be moved to a new folder and the subject line will not be changed. The attachments is logged in the exception report of the status window. This option is most useful for compressed attachments such as .zip files
Ignore. This is the default for an unlisted attachment type. The attachment is treated as though it doesn't exist.
By default, any unlisted attachment types are ignored.

hope this helps...

by hootie14

I had the same problem and it was because some users were set up to use word as their email editor. Our email server was set to not allow html files through to the client. I changed the email editor and everything worked fine.

by karim

once i faced this problem
i change some value in registry
go to run then type regedit, go to edit and select
find. type attach in the find tab and you can compare the value with auther pc.
then go to find tab again and type outlook and compare the value with diffrent pc

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