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MS Word, Normal.dot

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5 replies

by gdamed

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In (C:\Windows\...\Microsoft Office\Templates\Normal.dot) the empty template runs continuously. It interferes with saving other documents and printing. I can't rename or move it. Norton AV doesn't detect anything. Has anybody discovered how to deal with this beast?

5 replies

by ann777

Boot to DOS mode and delete it. Word will recreate another normal.dot, that should work thereafter.

by shanghai sam

Thanks, Anna, but I'm dealing with Windows ME and don't have the option to boot in DOS mode. However, playing around, I reset the system settings to a date before I discovered the problem and a new Normal.dot was created; I deleted the old one (obviously got it unstuck) and now I'm in business. Hope it lasts.

by radiic

Heres one thing you can do. I have had to do this when the normal.dot goes bad. Open word and a blank document, now do a file/save as... change the save as type on the drop down box to document template *.dot...make the filename normalnew.dot close all MS office functions including the shortcut bar(if on) then nav to the directory delete the normal.dot and re-name normalnew.dot to normal.dot

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