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MsiInstaller 1004 errors on Citrix Farm

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5 replies

by men

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I have 3 Windows 2000 Servers running Citrix Metaframe XP FR1 that are getting:
Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1004
Date: 02/19/2003
Time: 9:31:22 AM
User: N/A
Computer: CSGPORTAL
Description:
Detection of product '{00010409-78E1-11D2-B60F-06097C998E7}', feature 'WordUserData', component '{8ADD2C93-C8B7-11D1-9C67-0000F81F1B38}' failed. The resource 'HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Word\UserData' does not exist.

We get the same type of message for excel and powerpoint. Office was installed with the correct transform, and all updates (as far as I am aware) have been install from the console in install mode with no one one logged in. Is there any way to either disable this message, or fix the problem so it stops popping up every time some one uses office?

5 replies

by beermonster

Hi,
I can't take any credit for this, but I found the following while searching the 'net for your problem (first thing I do when I have a problem is hit google with the error message or parts thereof) -

http://mib.teco.edu/plant_archiv/msg04715.html

(remove any spaces from the URL)

What the guy (or gal) is basically saying is that there is an incorrect entry in the installer subkey, and when office components are started, and the msi installer scans the key, it is picking up the bogus entry and reporting an error. They suggest using regmon to track down the installer value causing the problem, and (having backed up the registry area) deleting it. Hope it helps...

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