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by helpme2

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Each time I go into Help & Settings attempting to delte an exisiting e-mail or in fact perform
any other changes I get the following error signature:
App Name: msn.exe AppVer 9.50.39.1900
Mod Name: seal.dll
ModVer: 9.50.39.1900
Offset: 0006194b
(Following files are included in error report:
C:\DOCUME~1\Michelle|LOCALS~1\Temp|79cc_appcompat.txt)
I've done an uninstall/install about 20 times. It will work for abot 24 hours and then back to square one.
Also, I cannot send or receive e-mails.
I've been back in forth with Verizon and Microsoft with no help.
Running Windows XP SP2

4 replies

by thumbsup2

..... but there's nothing we can do for you. You need to resolve the issue with MSN and Verizon, mostly MSN since that's what is crashing. I can tell you, from experience, that neither will offer any help unless you threaten to take your account elsewhere and make it sound like you mean it when you say it. Don't settle for put offs. Each will try to blame the other so they can move on to the next call.

by helpme2

MSN did offer a "solution"...delete all my
e-mails from "db3" (???) uninstall and install MSN Premium. They were not sure that it would work. I'm trying to make sense of that because I do not have an enormous amount of e-mails to be begin with. Back to MSN (ughhhh!!!!). What is db 3???

by seanferd

http://forums.microsoft.com/MSDN/ShowPost.aspx?PostID=1378646&SiteID=1

The thread is an example of how you need to be persistent with the MSN tech support. It got killed because it was posted in the wrong place, so there won't be any updates. I see that this problem comes up a bit by just searching seal.dll on the net.

A couple of ideas if you fail to get anywhere with tech support:

Are you using any software called Sealed Media? It has a file called seal.dll, and may be causing a conflict.

Have you scanned for trojans or other malware?

Open the file 79cc_appcompat.txt and see if it describes the error more specifically.

Try this: Start Menu > Run. Type regsvr32 seal.dll in the Run box and hit Enter. Restart the system and try MSN.

Uninstall MSN, clean your registry with CCleaner (free download, look it up). Clean again until there are no results left to remove. Install MSN and see if it works.

These are just generic steps to try and fix a misbehaving app. Sorry I can't be more helpful.

Oh, and that db file is probably where your emails, index, or settings are stored. You can use the search function on the Start Menu to locate it.

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