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Multiple emails sending from Outlook XP

By mbucherl ·
I have two users who have experienced multiple messaging: they sent one message to a list of email recipients and ended up sending 6-12 messages to each of them. One user's unique email quality was inserting a graphic. The other simple included textand an attached word doc. Scanned the first user's PC for virus and found none. Been to Microsoft's call-in and they're ???

Both users experienced this problem by sending to multiple addresses. There is only one message in sent folder.

The second user even received a couple of phone calls about multiples WHILE the message was in still moving from her outbox.

Office XP running on Windows 2000, SP2 and a Dell Inspiron 4100.

Clues anyone; asker motivated...

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Multiple emails sending from Outlook XP

by maxwell edison In reply to Multiple emails sending f ...

Try this:

Load Outlook Express.

Click on the 'Tools' option on the menu bar and select 'Options...'

This will open the options control window.

Click on the 'Send' tag at the top.

Under the "Mail sending format", ensure that the 'Plain Text' option is ticked, by clicking on it if needed.

Click on the 'Settings' box to the right of this option.

Ensure that the option "Encode text using" box is set to 'None' and click 'OK'.

Repeat steps 4-6 for the "News sending format".

Ensure that the 'Include message in reply' option is turned OFF - ie. no tick - by clicking on it if required.

Click 'OK' to activate your new settings.

Outlook Express should now be setup correctly.

------------------

I saw this resolution at the following site:

http://www.vigay.com/cgi-bin/r?a=oe

(REMOVE SPACES from the pasted URL.)

The problem described on that site is slightly different than yours, but it is similar.

Maxwell

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Multiple emails sending from Outlook XP

by maxwell edison In reply to Multiple emails sending f ...

.
.
Here's another Q&A thread which discusses that problem. Perhaps you can find a clue.

http://forums.uktalking.co.uk/cgi-bin/ikonboard/topic.cgi?forum=14&topic=52

Good luck,

Maxwell

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Multiple emails sending from Outlook XP

by mbucherl In reply to Multiple emails sending f ...

Poster rated this answer

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Multiple emails sending from Outlook XP

by mbucherl In reply to Multiple emails sending f ...

Regarding Outlook XP question:

I'm upping my point value. One user is now consistantly sending multiple messages (12+) when those messages are sent to a mail list. We're using Norton w/ script blocking, so I thought that was messing it up -- changed default to RTF text. Nothing. Talked with POP3 ISP, and he says he doesn't see multiples on his end. There are no multiples in "Sent Folder".

I'm going back to Microsoft's knowledge base and Symantec too. Thanks for any clues and questions --this user and our mailng list is becoming PARTICULARLY annoyed (and with good reason).

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Multiple emails sending from Outlook XP

by mbucherl In reply to Multiple emails sending f ...

Point value changed by question poster.

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Multiple emails sending from Outlook XP

by mbucherl In reply to Multiple emails sending f ...

Point value changed by question poster.

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Multiple emails sending from Outlook XP

by mbucherl In reply to Multiple emails sending f ...

This question was closed by the author

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