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Multiple Identities in Outlook Express

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by mpd881

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One of my users is using Outlook Express v6.0. She has 2 identities using two different email servers, a local broadband provider and a small website hosting service. Occassionally, when she sends an email from one account, the reply for some reason comes to the other account. This makes it very difficult to keep straight which email goes to which identity. Another point that may help is that she is using the free version of MailWasher to help with Spam. Any help would be greatly appreciated.

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by thechas

Start by looking at the address of the mail that comes to the "wrong" account.

It is possible that the sender has both addresses and they are actually sending the message to the "wrong" address.

In OE Options, make sure that the box to send and receive mail at startup is NOT checked.
Sending and receiving mail at startup can cause problems when there are multiple identities.

Another thing to check, is is OE set up with a completely separate identity for each account?

If the second account is included in the primary identity, OE will retrieve mail when connected to the other service.

Her setup should be:
Identity 1, Broadband Account.
Identity 2, Web host account.

If both accounts are listed in either identity, OE WILL be able to receive messages sent to both accounts.

Chas

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