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Need a complete Help Desk/Time Bill

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by nsohenick

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I am looking for a complete time and billing software for a help desk environment. I need everything. Call details. Equipment info. Software info. Billing and accounting. Time entry. Remote would be great. Can anyone give me suggestions for softwarepackages that integrate all aspects of managing a small help desk firm?

Thanks,

Nicole S.

3 replies

by jtakiwi

Interesting that you should ask. We have actually developed our own help desk software after a nightmare experience with off the shlef produccts. It does asset management, ticket tracking, remote control, is fully searchable and customizable. Also provides reporting features and does some time tracking. Doesn't do billing and accounting, but that could be developed, just not something we need. I know the company has been kicking the idea around of selling this package so if you are interested Icould have someone contact you.

Todd Swartzman
tswartzman@it-supportcenter.com

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