Need Help With EFS Encryption

Hi everyone,

I'm in desperate need of some help. I work for a financial services company. All of our client files are encrypted through EFS. Mid-last week i went to open a file and it wouldn't allow me to. It won't let me access any of the encrypted files at all. When I try to open up the file it says "This file is read-only. Click OK to open a local copy." and then when i click ok it says "Unable to complete operation. The file is locked for exclusive use by another user. Please try again later." What does that mean, can anyone help me.

Thanks,
Kitty