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Netscape 4.79

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by subway-buff

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the program wont open- I get the checking new mail but the mail window never opens. The prorgam also occurs with the main navigator prorgam where my selected home page asks for the log in and then the page never laods.
I use windows ME on an HP paviilion with 128mb of RAM. What si happening? How can I sovle th eproblem

2 replies

by jkaras

It sounds like the mail got corrupt in the program. Try holding down the windows key (between crl+alt on left side) and press the "e" key to bring up explorer. Navigate to netscape folder and try to find the "mail" folder and delete it. then create a new folder and name it mail. Then attempt to open netscape as usual to see if it opens properly, if not renavigate through netscape and delete the "signup" folder and dont recreate it. try to reopen netscape if fail then uninstall/reinstall. This was a reoccurring issue when I did phone support and is a big pain. However netscape 4.76 is their best and dont upgrade, seriously stick with that version. If their is anything else you need help with let me know.

by subway-buff

If I do delete the mail folder, will I lose my messages, adderss book and custom folders - i.e. folders I created to store my mail.
I think they are stored in windows\application data\mozilla\mail\prefs.js? Am I right and wouild they be intact if I delete the mail folder?
Thanks

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