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Netscape's Hidden Frame crashed

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6 replies

by kallberg

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I have a PC running Windows98 with Internet Explorer 5.5 as the main browser, but also has Netscape 4.79 installed. (which is needed for a specific application, and was installed NOT as the primary browser) Both were working fine until the user installed AOL instant messanger. Although it has been uninstalled, everytime Netscape is opened there is a Norton Crash Gard message that says "Netscape's Hidden Frame has Crashed". Netscape has been uninstalled & reinstalled. Windows also has been reinstalled. Still with no effect on the problem. Any help would be GREATLY appreciated. Evidently there is some "Hidden file" that is not getting erased when the uninstalls happen and consequently the problem remains.

6 replies

by nahtk

After uninstalling the Netscape, please try to delete the folder c:\Program Files\Netscape\Communicator, and delete the system files c:\windows\nsreg.dat and c:\program files\netscape\users if it exists. After such clean uninstallation, you can rebbot the computer and reinstall a brand new netscape.

Also, Norton crash guard sometimes mistakenly stop programs to execute. Try stop it for running to see if the situation improves.

Hope that helps. Good luck.

by kallberg

Thank You, Thank You, Thank You !!! Your solution worked, Hope I can return the favor someday.

by shasca

Also check the device manager show hidden devices. Check to see if AOL installed a virtual network/dialup adapter and uninstall that too.

by kallberg

Thank You, Thank You, Thank You !!!! Your solution worked. Hope I can return the favor someday.

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