Network printer problem

Try updating the Drivers or follow the instructions below.

Disconnect the printer from the PC

Go to the Control Panel and click on Add/Remove Programs. Highlight any Printer Software that is listed here. Select Remove.

From the Control Panel, click on Printers & Faxes. Right click the printer in question and select Delete

Look at the Toolbar. Select File, then Server Properties. Look in the Drivers tab. Highlight the printers drivers listed here and click on Remove for each one.

Reboot the PC. Do NOT reconnect the printer!

Go to the website of your printer manufacturer. Look for new XP drivers for your model. Download the correct software.

Run the exe file you just downloaded. It should auto-start the installation program

The software will tell you when to connect the printer.

Once the software is installed and the printer connected, Set the printer as the Default, try a test page.

But that doesn't mean that the application from which things are being printed have not had the Settings changed. look at the application that is being used to print from and check the Paper Sizes and Margin Settings.

That is the starting point and if it is working correctly on other Computers it is the obvious thing to look at. Someone may have needed to print something with a Letter Head and altered the Page Setup or something else like that.

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