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Network Problems with Exchange Server

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by joshuapoon

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Hi,

I recently have big trouble with the Microsoft Outlook 2000 and would welcome any help from anyone. The trouble that I have is every time I start the outlook client from my machine, I received the following message:

?Network problems are preventing connection to the Microsoft Exchange Server computer. Contact your system administrator if this condition persists.?

To try fixing the problem, I tried removed and reinstalled Outlook 2000 many times. I tried removed and recreated my network ID many times. I tried removing and recreating my mailbox with Microsoft Exchange Server many times. I even tried to remove the partition and reinstalled Windows XP and MS Office from nil serval times. None of these solve my problem. In fact, I got the full access to my network through my computer and I have no trouble to use Outlook with the Exchange Server in the past.

I went to the Microsoft website and search through the Knowledge Base and found a situation (Q279742) very similar to mime. I was so happy to expect that would solve my problem. I was very disappointed at the end when the solution turned out that it was not useful at all.

Up to now, I am still not sure what caused the problem. All other users on the same network seem no trouble at all. And, there is no problem to collect mails from the pop server of the same network. However, I do have problem to send email through the smtp gateway by using Outlook. But if I use other email client, both pop and smtp are working fine.

FYI, down below are the hardware and software version that I am using:

Client Machine: Toshiba Tecra 9000
Operation System: Windows XP Professional
Outlook Client: Outlook 2000
Server OS: Windows NT 4.0 Server
Mail Server: Microsoft Exchange Server 5.5

Any advice and contribution are much appreciated. Thanks in advance.

Best regards,

6 replies

by paul.parkin

Make sure that your Outlook is "closed". leave closed.
You should try right-clicking on the Outlook Desktop icon, selct properties, Dial-up Networking & make sure that the do not dial a connection option is selected.

by joshuapoon

Actually the problem occurs as soon as I add the Microsoft Exchange Server. When I added the Microsoft Exchange Server, then entered the name of our Microsoft Exchange server. The Mailbox content remains no change. Then, as soon as I click ?Check Name?, I got the error saying, ?The name could not be resolved. Network problems are preventing connection to the Microsoft Exchange Server computer. Contact your system administrator if this condition persists.? When I clicked OK, another message saying, ?The name could not be resolved. The action could not be completed.? It doesn?t matter what mailbox name I typed, or if I login as someone, it just doesn?t work on my machine no matter how many time I reformatted and reinstalled the system.

by Former member

Sounds like it's a name resolution problem. Can you ping the exchange server by name & with a quick response time? If not, enter the IP address & server name into your LMHosts file on the XP box.

by shanghai sam

There is no problem in ping and I received quick response. In fact, I don't think it is network problem as no one in the office have the same problem as me. I had tried physical connection, wireless connection, and VPN. None of the connections work.While in the past, any one of these would work without any trouble.

by noufal

Hi,
It seems as it has authentication problem with exchange server.On the run prompt type \\"exchange computer name".then try to access shared mail boxes .if u can access there is no authentication or name resolution problem.
Next,close microsoft outlook; go control pannel throgh the mail icon add your account ,here u have to specify exchange server netbios name and first three letters of your account full name ;not the email address ;then search to find exact full name of email addressadd your account .I hope this will solve your problem.make sure that u have logged to doamin in which exchange server reside

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