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New Email Identity

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by wllim9

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We have an email account hosted by current provider for the past 3 years and we are planning to dissolve the old email identity with a new name. Including to severe our ties with our current email hosting provider.
What are the guidelines/checklist of tasks involved to create and manage a project of email setup for a company including creating a new relationship with new email hosting provider?

What would be the possibility to have a email relay hosting services from the provider? What are the feasibility to have the relay service?

5 replies

by tech_wiz03

Honestly speaking, I have not done this for a company but have successfully migrated my email system from one host to another.
1) establish connection profile to new provider.
2) establish email forwarding with the new provider so that emails going to old address are fetched.
3) migrate all webpages to utilize the new account instead of the old.
4) modify all registrations on software etc to the new account.
5) as you get this done you will note the volumes of emails being forwarded are reduced.
6) Use an email mailing list to notify your contacts of the new address
7) After a reasonable period of time dissolve the old account. Stuff coming into the old account which spam and advertizing can be just ignored you are only interested in seeing mailers from customers, suppliers and active contacts.

hope this helps
rick

by charles_j_smith

Firt, I would explain your situtation to your new provider and see what options they have regarding your OLD domain name (and forwarding to your new account). If they are worth their weight in gold, they'll have a solution for you. You could even explain to them that you only wish for this to happen for 6 months or so until everyone (your customers) are aware of the new name and then cancel that service. If not, then I suggest searching for another email provider.

Worst case scenario. Inform ALL of your customers of the new name change about 1 month before dissolving the OLD name. Then just let it dissolve. Why keep the old one anyway? Get rid of it... Customers should maintain their information up to date and you should effectively communicate this to them.

If you have a company web site, have it redirect to the new one and POST the information on the web page in regard to the new name change. Communication well before the change and after the change is MOST important.

Hope this helps some...

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