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new mail goes into deleted items folder

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Whenever I receive mail from a colleague in Zambia,certain messages go straight into the deleted items folder.I have not set any rules regarding the mail I receive from my colleague. Please assist.

Regards

9 replies

by sfertic

Do you have junk mail turned on? If so, try turning it off. If that does not work, set a rule to automatically move the message to another folder.

by ronypp

Create a new rule and add your friends email to move it to the inbox folder.

Regards

Rony

by lizzy

If you are using Outlook, go to Tools, Rules wizard and check to see that there are no rules set up in there for the sender's e-mails. If there is a rule set up, rather than create another rule, delete the one that affects his messages as differentrules for the same criteria can cause strange and unpredictable results. Check the other rules that may or may not be there. If you did not create any rules, make sure that you don't leave your PC logged in as you when you're not there and change your password ASAP to a strong password just in case. You may want to see that deleted items are NOT deleted automatically when you close Outlook or that you are prompted before permanently deleting items in case this happens again.
HTH

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