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New Mail Icon in System Tray

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6 replies

by swomack

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This question was asked before but I don't think it was answered properly so I'll ask again. Typically, a small envelope appears in the System Tray when a user has a new, unopened item (usually a message) in Outlook. If you put your cursor on it, it says You have new unopened items. This is not the same thing as new mail notification in Tools | Options | E-Mail Options. I have a few users that do not get this icon when new mail arrives and I can't figure out why. I've searched MS KB and google with no results. Does anyone know how to turn this feature on?

6 replies

by swomack

BTW, I am refering to Outlook 2000 with Exchange 5.5 on an NT4 sp5 server. Clients are 98 and NT.

by r. a. caluste

the feature is always on BUT you need to have your outlook running in the background for it to work. it outlook is not running, you won't know when a new mail arrives.

hope this clarifies things.

by hjs

Tools, options, email options, advanced email options and put a check in the box labled "show an envelope icon in the system tray"

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