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by jki659

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on Outlook 2000 and with Exchange 5.5 all with the latest and greates updates 1 user out of 800+ at times cannot sent mail outside the local domain she can recieve but cannot sent and her mail inside is ok all settings the same and no limits on hermailbox.The error message is
"The recipient name is not recognized"

10 replies

by ann777

The "recipient" is the person she is sending to... the problem is not caused by her mailbox.

The recipient needs to be contacted in another fashion (via phone or snail mail) to determine whether his/her e-mail address is correct and that there are no control characters or errors within the recipients e-mail address.

by ann777

You might also try doing a tracert to the domain that she is sending to. If there are intermittant problems then you may see the tracert failing when that server to the outside domain is not available. It could be an ISP problem between the two domains as well -- or a connectivity issue btwn the two.

by dmiles

The recepient address may have been changed or you have a incorrect address
Check for name or address change to make sure info does not have invalid characters or using the wrong case letters

by jki659

The problemn is ANY outside address including my own I have sent her a message fro mmy web addy and then went to her computer to reply and I get the same error message. She can also surf the web with no problem

by gigelul

Maybe in settings of this mailbox the owner has a bad e-mail address (in own address, missing domain name or first part of address is bad).

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