no pictures with outlook express

WHERE IN YOUR SUPPORT SECTION CAN I FIND OUT WHY WHEN I SEND PICTURES THROUGH OUTLOOK EXPRESS OR TRY TO DOWNLOAD SOMETHING ALL I GET IS A FRAME WITH A LITTLE BOX IN THE UPPER LEFT HAND CORNER WITH A RED X IN IT? DOWNLOADS ALSO SAY DONE, BUT NOTHING IS DOWNLOADED. LOT OF PEOPLE HAVE THIS SAME PROBLEM. I HAVE RUN ADAWARE 6 AND DELETED WHAT IT FINDS AND THAT DOESN’T HELP.
JERRY ROCHELLE
ALTUS, OK