Hello. I’m not tech savvy, but earlier this year, I managed to register a cloud printer (Epson XP 330) for use with my chromebook, using my phone as a hot spot. I had no connection problems for many months and printed often, but a few weeks ago, the printer started showing as offline when I attempted to print from my chromebook even though it was on and my phone showed the printer was connected to the hot spot. I researched for a solution. When I tried to re-register the printer to GCP, as suggested, and tried to get the IP address, it showed as “0.0.0.0” or “none” between the two status reports I printed. Tonight I actually bought a brand new printer (Epson XP-340). When I printed a status sheet, I also failed to get an IP address – it shows as unknown. Apparently the problem is outside of the printer itself. I found a super easy solution suggested on this site (opening the manage devices page in Chrome, but I had no success “activating” the original printer, as the article indicated would happen. Could anyone please tell me what’s wrong and how to fix the problem?
