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Normal.dot email problem

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4 replies

by stuart.douglas

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When sending emails with Word/Excel attachments to another email system the attachment is being displayed as a normal.dot file. Both users are using the same email client to read their emails ie Outlook 2000 SR – 1. Have tried sending the emails in different file formats ie text and html because apparently rich text format can sometimes cause a problem. Everything seems to be as it should but the problem is still there. Can anybody help?

4 replies

by joe

Have you tried saving the attachement with an xls extention? And than opening it? Right click the .dot file than save as and give it an .xls for Excel or .doc extention for Word. HTH

by joe

It works for us here since our email system does rename some files to .dot files

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