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  • March 8, 2004 at 8:12 am #2285741

    Normal.dot Hell

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    by jaydev · about 19 years, 3 months ago

    We have a few computers, few new one few old ones that are having a common problems. No matter what we try and do NORMAL.DOT does not recreate it self. I hav tired to delete all normal.dot so it would recreat but does not do that. Pointed it to d a new location but still no good… Any one has an idea?

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    • March 8, 2004 at 8:27 am #2684158

      Reply To: Normal.dot Hell

      by dklippert · about 19 years, 3 months ago

      In reply to Normal.dot Hell

      When you delete Normal.dot, what happens when you open Word?

    • March 8, 2004 at 8:52 am #2684145

      Reply To: Normal.dot Hell

      by jaydev · about 19 years, 3 months ago

      In reply to Normal.dot Hell

      When I open word it opens up. I do a search after I close and before I close, there is no NORMAL.dot. I am viewing hiddnen files and folders. The reason i want to create a new normal is this. I make changes to default fonts and it does not stick. I set the font size to 14 and click on make default and still it doesn’t do it.

    • March 8, 2004 at 9:02 am #2684139

      Reply To: Normal.dot Hell

      by carlos.nino · about 19 years, 3 months ago

      In reply to Normal.dot Hell

      Why don’t you create a new document with all the fonts, etc. you need and save it in c:\ as normal.dot. Then copy it (overwrite if there is one) to the directory where everybody points at to get it and see what happens. You can also make it read-only.

    • March 8, 2004 at 9:08 am #2684136

      Reply To: Normal.dot Hell

      by jaydev · about 19 years, 3 months ago

      In reply to Normal.dot Hell

      Carlos–
      I have tried that sort of a matter. Unfortunatley, that does not work either.

    • March 8, 2004 at 10:37 am #2684095

      Reply To: Normal.dot Hell

      by dklippert · about 19 years, 3 months ago

      In reply to Normal.dot Hell

      Look in Tools>Options>File locations
      Word is using Normal.dot when it opens. Sometimes it can be located on a network drive, as well

    • March 8, 2004 at 8:10 pm #2681103

      Reply To: Normal.dot Hell

      by chris910 · about 19 years, 3 months ago

      In reply to Normal.dot Hell

    • March 9, 2004 at 6:27 am #2681001

      Reply To: Normal.dot Hell

      by bizzo · about 19 years, 3 months ago

      In reply to Normal.dot Hell

      As mentioned before, open Word, go to Tools->Options->File Locations.
      Look at the locations for “User Templates” and “Workgroup Templates”. These may be either on a local or network drive. Once you have the locations, make sure you have write access to these locations so that Word can save the Normal.dot file.

      • March 11, 2004 at 7:56 am #2729613

        Reply To: Normal.dot Hell

        by jaydev · about 19 years, 2 months ago

        In reply to Reply To: Normal.dot Hell

        Sorry Rich IT does not create normal.dot after deleting. I opened word and still no go. Thanks for the try…

    • March 9, 2004 at 9:11 am #2680954

      Reply To: Normal.dot Hell

      by jaydev · about 19 years, 3 months ago

      In reply to Normal.dot Hell

      Thank you all. I have checked all the basic settings…tool options file locations. I have changed the file location i have disabled the network normal so its not pointing there. I have never ever seen this before….

    • March 10, 2004 at 12:51 pm #3381888

      Reply To: Normal.dot Hell

      by richtee · about 19 years, 2 months ago

      In reply to Normal.dot Hell

      This is a tried and true method.

      On the individual PC, Use find/search to locate all instances of Normal.dot.
      Delete all of them.
      Open Word and close Word
      Use find/search to locate (and make note of) the instance of normal.dot.
      Open Word and create the document you want to be your new normal.dot.
      Save this document as normal_1.dot to the same location as the normal.dot
      Close Word.
      Browse to the location of the normal.dot and normal_1.dot files.
      Delete normal.dot
      Rename normal_1.dot to normal.dot

      You should be okay now. Good Luck, Rich

    • March 11, 2004 at 7:53 am #2729616

      Reply To: Normal.dot Hell

      by jaydev · about 19 years, 2 months ago

      In reply to Normal.dot Hell

      Thank you Rich for the comments and advise. Here is the problem, WORD DOES NOT CREATE NORMAL.DOT. If it did that I would not have the problem. If I create one manually it does not update FONTS and SIZE when I set them as default. So I deleted all the normal.dot files. I opened up word, and then closed word. Guess what I found when I did a search for normal.dot There was not Normal.dot created. This is just too weird… I know it should work…but it does not

    • March 11, 2004 at 7:54 am #2729615

      Reply To: Normal.dot Hell

      by jaydev · about 19 years, 2 months ago

      In reply to Normal.dot Hell

      Point value changed by question poster.

    • March 13, 2004 at 7:05 pm #2729193

      Reply To: Normal.dot Hell

      by dklippert · about 19 years, 2 months ago

      In reply to Normal.dot Hell

      What hapens when you use a blank document and Save As Document Template and name it Normal?

      • March 15, 2004 at 8:27 am #2728203

        Reply To: Normal.dot Hell

        by jaydev · about 19 years, 2 months ago

        In reply to Reply To: Normal.dot Hell

        I have done this. It creates one. When I point file locations to this new normal nothing happens. When I restart pc and try to update the NORMAL.DOT settings it exits without updating. The new file sits there without any changes.

    • March 17, 2004 at 4:21 pm #2730465

      Reply To: Normal.dot Hell

      by dklippert · about 19 years, 2 months ago

      In reply to Normal.dot Hell

      Have you tried Tools>Options
      Prompt to save Normal template?

      • March 18, 2004 at 7:33 am #2728928

        Reply To: Normal.dot Hell

        by jaydev · about 19 years, 2 months ago

        In reply to Reply To: Normal.dot Hell

        YES and it does not prompt. No more suggestion about tools and option and filelocations please. I have checked all the baisc and advanced options.

    • March 18, 2004 at 5:22 pm #2728796

      Reply To: Normal.dot Hell

      by dklippert · about 19 years, 2 months ago

      In reply to Normal.dot Hell

      One last suggestion:
      http://tinyurl.com/29vux
      delete the Data Key

      http://tinyurl.com/3xovk
      Normal.dot is not automatically written Word
      2002 until you make a customization that invokes a save to Normal.dot.
      Normal is recreated via the Windows
      registry, it is “saved” to templates once you close the active session of
      Word.

    • March 26, 2004 at 5:56 pm #2695393

      Reply To: Normal.dot Hell

      by pptmagic · about 19 years, 2 months ago

      In reply to Normal.dot Hell

      Have you checked to see if these folks have a ~Normal.dot? If so, delete it and see if a new one gets created.

      HTH,
      Glenna

      • March 29, 2004 at 7:41 am #2695147

        Reply To: Normal.dot Hell

        by jaydev · about 19 years, 2 months ago

        In reply to Reply To: Normal.dot Hell

        Glenna–
        Please read other answers. This baby suggestiosn were already made.

    • March 29, 2004 at 9:21 am #2695107

      Reply To: Normal.dot Hell

      by pptmagic · about 19 years, 2 months ago

      In reply to Normal.dot Hell

      Hi JayDev,

      I just went back through every submission and did not find anyone mentioned deleting (tilde)~NORMAL.DOT. Not NORMAL,DOT but ~NORMAL.DOT. These files get created when Word is shut down ungracefully.

      Let us know.
      Glenna

      P.S. Exclude me from any award points, I’m just curious…

      • March 29, 2004 at 9:24 am #2695104

        Reply To: Normal.dot Hell

        by pptmagic · about 19 years, 2 months ago

        In reply to Reply To: Normal.dot Hell

        Also, these files are hidden files, so make sure you include hidden files when searching.

        Best of Luck!
        Ms.

    • April 3, 2004 at 11:11 am #2693381

      Reply To: Normal.dot Hell

      by dklippert · about 19 years, 2 months ago

      In reply to Normal.dot Hell

      Anything here?

      http://tinyurl.com/3c2a6

    • May 7, 2004 at 8:16 am #2732599

      Reply To: Normal.dot Hell

      by mgates · about 19 years, 1 month ago

      In reply to Normal.dot Hell

      try this to wipe out word and begin a new…

      go to start, run
      type winword.exe /a
      reopen word and you will be prompted to ask for users name an initials like you just installed it.

      this will work for versions 2000 and above. please let me know if you have an earlier version.

      good luck.

      michael

    • March 22, 2005 at 7:33 am #3342428

      Reply To: Normal.dot Hell

      by techrepublic · about 18 years, 2 months ago

      In reply to Normal.dot Hell

      had this problem on both laptops after installing pdfmaker aka adobe acrobat 7 trial edition. the normal.dot template was never saved, i could watch a
      ~normal.dot file form, but it never became permanent.

      remove adobe acrobat, do not allow adobe to install any ‘macros’ in word if you reinstall.
      good luck.

    • March 28, 2005 at 7:20 am #3249777

      Reply To: Normal.dot Hell

      by jaydev · about 18 years, 2 months ago

      In reply to Normal.dot Hell

      If anyone is curious. thank you all for posting. One of the admin’s who did not ask anyone, decided to change templates locations for company and forced it via policy. I think i only asked him thousand times if any changes were made…

    • March 28, 2005 at 7:21 am #3249776

      Reply To: Normal.dot Hell

      by jaydev · about 18 years, 2 months ago

      In reply to Normal.dot Hell

      This question was closed by the author

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