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Norton 2002 Antivirus

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9 replies

by mja 1 view

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I received a computer that has Norton System works 2002 and it is not allowing me to download any updates (says the subscription has expired) I am trying to install a new copy of Systemworks that i purchased and it still tells me the subscription has expired. I first tried un-installing the version that came on the pc and then installing my copy bit no luck. Any suggestions on how to manipulate the registry to accept it? I am waiting for a call back from Symantec biut I can't wait anymore.. I need to get the system updated against virus's. Thanks beforehand.

9 replies

by thechas

I just took a look at Symantec's site.
For some reason, I was able to download the virus updates. (I do not have any Norton product on my system.)

The US subscription cost is $9.99 for 1 year.
If you do this, you can use the new CD on another system.

If you are intent on cleaning out the version that was included with your system, you will need to clear off all references to both Symantec, and Norton.

After un-installing,
delete any leftover folders and files.
Search the windows folders for any leftover DLLs and inf files.
Search the registry, and delete keys that relate to the programs removed.
NOTE: BACK UP THE REGISTRY BEFORE EDITING!!!

Good Luck,

Chas

by jonelle76_2000

Was the uninstall of the old Systemworks successful? If not the system will still register the old version's license as the current version. You can do a system search to see if any files/folders were left after the first uninstall. You can also try to reinstall the old version and deinstall again.
From my experience, when dealing with Norton you have a better chance of hearing from them if you do it through e-mail.

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